Cancellations and changes

Prolongation of vacations

Should the client wish to extend his/her vacations during his/her stay at Enastron Villas, the manager of Enastron cannot guarantee that he/she will be staying in the same room. Should the client wish to prolong his/her vacations, before his/her arrival at the hotel, he/she must contact the competent manager of Enastron in time.

Changes

If the client wishes to change the dates of his/her stay, he/she must contact the manager of Enastron in time. In case the client wishes to reduce the days of his/her stay, the manager of Enastron will withhold a 50% of the sum of the remaining days, provided that he is notified after the client's arrival at the hotel. In any other case, the client must contact the manager of Enastron within 15 days before his/her arrival.

Cancellation of a reservation

If the client wishes to cancel his/her reservation, he/she must contact the manager of Enastron in time. The client reserves the right to cancel his/her reservation at any time, with the following sanctions.

Cost of cancellation of a reservation

If the cancellation of the reservation takes place:

  • 22 days or longer before the arrival date of the visiting client, the deposit in advance is returned to him/her (any occurring costs shall be charged to the visiting client)
  • 14 to 21 days before the arrival date of the visiting client, a percentage of 30% of the deposit in advance is returned to him/her (any occurring costs shall be charged to the visiting client)
  • If the client does not appear at the hotel on the predefined arrival date until 23.00 he/she will be charged the 100% of the total sum of the agreed period
  • An earlier departure than the agreed date is charged with the 50% of the cost of the remaining days.

(Greek Tourism Organization, Act 1652/ 1986, article 8, Legislation for Tourist Accommodation)